Clear and intentional communication before an order begins can help freelancers avoid cancellations, protect their metrics, and set the stage for a smooth working relationship.

What starts as one woman’s chaotic leap into freelancing becomes a brutally honest (and hilarious) look at how she built an award-winning studio from a two-bedroom apartment with three kids. If you’ve ever questioned whether it’s possible to scale a creative business without losing your mind, this one’s for you.